◦ We recommend that you purge your machine and heat your cup before making a coffee. This can be done in one easy step by running hot water from your machine into your cup 2 or 3 times (without inserting a capsule). Pour out the hot water and proceed to make your espresso / cappuccino / latte. Enjoy your perfect coffee experience.

◦ VERO machine assistance videos provide tutorials for the use and care of your VERO machines.
◦ Click here to view the videos. This collection includes the care and cleaning of your machines, directions for use, descaling and activating the pump system. Machines ranges included are: VERO Infuso, VERO Duo and VERO Milk Frother
◦ For further assistance on our machines, please refer to the user manual or contact the VERO Customer Service directly via our toll free number 1800 123 8888 or email at customercare@myvero.in. A trained Coffee Expert will be happy to assist you.

◦ No, our capsules have been specially developed for use with VERO machines as well as Nespresso®* machines. Be sure to regularly maintain your coffee machine and follow the manufacturer’s cleaning instructions, as this is essential to ensure the quality of the coffee extracted.

◦ Good water quality is essential for a good coffee. We recommend that you use filtered water. Remember to refill the water tank regularly.

◦ Yes, this is quite normal. Our coffee capsules are made of food grade plastic and because of this closing the lever of the machine may require additional effort, however the coffee capsule will not damage your machine.

◦ Yes, this is normal, and is not a sign of any damage to the machine. We aim to get a longer extraction time in order to release all the flavours and aromas of the coffee.

◦ Follow the manufacturer’s guide. Service the machine as recommended. Descale your coffee machine on a regular basis. Check the filter plate for residue and remove, if necessary.

◦ Contact Customer Care team on 1800 123 8888 and for assistance. The Customer Care team is available Monday to Saturday from 10.00 AM to 6.00 PM.
◦ When you contact us for technical support, you are advised to be near your coffee machine as certain solutions can be offered directly over the phone.

◦ The original VERO capsules and the genuine VERO machines were designed to work together as a single system to deliver the perfect coffee experience time and again. Only the interaction of our genuine VERO coffee capsules and the VERO machine’s brewing unit can guarantee the in-cup quality that VERO is known for.
◦ While we cannot comment on non-VERO or non-Nespresso products, the VERO capsule and the extraction through the VERO machine brewing unit assures the pressure, water temperature and quantity needed to consistently create the perfect coffee experience, time and again.

◦ Your VERO capsule coffee machine needs to be descaled once in 12 months. For assistance on the descaling process, click here or contact VERO Customer Care on 1800-123-8888

The VERO Milk Frother gives you sizzling milk froth at the press of a button! No complicated steps.
◦ Moreover, you can beat out rich steamed milk to prepare different types of drinks and coffee recipes.

◦ The VERO Milk Frother gives you excellent froth for your cappuccino, latte and latte macchiato recipes. Use whole or partially-skimmed milk to make good froth. If the milk has been stored in a refrigerator, allow it come to normal temperature before pouring into the frother.
◦ Follow the instructions in the user manual to get the sizzling, good quality froth.

◦ It takes only 90 seconds to froth the milk in a Milk Frother.

Inside your Milk Frother, you will notice there are 3 different marked lines. The top line is the MAX fill level if you are only stirring and heating milk. The second line is the MAX fill level for frothing milk (it is lower because frothed milk expands). The third line is the MIN fill level.
◦ If you go over the MAX fill level for either stirring/heating or frothing, it could cause the milk to spill out of the top or lead to leakage from the frother.

◦ If your frother is leaking please make sure you are filling under the MAX lines for stirring/heating or frothing. The froth level is lower because as the milk froths, it expands and moves up. Also please make sure to keep the lid on while in use. If it is still leaking after this you can contact VERO Customer Care at 1800 123 8888 or email us at customercare@myvero.in.

◦ Yes. VERO offers a warranty of 1 year from the date of purchase of the machine.

◦ VERO offers 1 year of Warranty from the date of purchase as mentioned in the invoice copy or proof-of-purchase.

◦ VERO Warranty Validity Period: 1 year from the date of purchase of the product mentioned on the your invoice (proof-of-purchase)
◦ To avail service under warranty, a valid invoice copy or serial number of the machine is mandatory.
◦ If you require service but have lost your proof-of-purchase and have not registered your machine with VERO immediately after purchase, the warranty shall be deemed to have started in 2 months from the date of import derived from the serial number of the machine.
◦ The best way to register your warranty in case of purchase from any other retailer (online & offline) other than the VERO website, is by contacting VERO Customer Care. Email us on: customercare@myvero.in or call us on 1800 123 8888 or visit www.myVERO.in
◦ When the machine cannot be repaired, VERO will replace the product with another product of similar functionality based on availability. After repairs or replacement, the warranty period will continue from the date of the original purchase.

Conditions under which the Warranty does not apply:
◦ The warranty period of the machine has expired
◦ Proof of purchase, product serial number is illegible or has been altered
◦ Repairs or modifications of the machine have been conducted by unauthorized persons
◦ If any liquid other than water is placed in the removable water tank or any other usage outside of the intended purpose causes damage to the machine.
◦ If any other equipment or accessories are utilized that are not mentioned in the user manual
◦ All damages, including but not limited to damages caused by lightning, abnormal voltage, natural disasters or water, render the warranty void.

◦ To obtain service after the warranty period of the machine has expired, please contact VERO Customer Care at 1800 123 8888 or email at customercare@myvero.in. To be able to help you efficiently when you contact VERO Customer Care for machine service related matters, please have the following handy
◦ The product type
◦ Serial Number of the product
◦ The proof-of-purchase (original invoice or cash receipt)